A Process Framework to Capture Tacit Knowledge Using Storytelling

Kalid, Khairul Shafee and Mahmood, Ahmad Kamil (2012) A Process Framework to Capture Tacit Knowledge Using Storytelling. In: Knowledge Management International Conference (KMICE) 2012, 4-6 July 2012, Johor Bahru.

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One of the main challenges in knowledge management is to convey tacit knowledge. Furthermore, there is also a possibility that an expert may have difficulties in articulating and conveying this tacit knowledge. Nonetheless, storytelling in knowledge management (KM) context is seen as an effective tool to capture knowledge, particularly tacit knowledge. While people share stories through face-to-face interaction, we cannot assert that people will learn from this interaction. Firstly, this interaction is may not be properly captured and secondly, the knowledge exchanged in the interaction tends to be unstructured which could result in the loss of knowledge value. This paper presents the development of a process framework to construct knowledge story. This framework involves the capturing of knowledge and encapsulates that knowledge into a narrative form

Item Type:Conference or Workshop Item (Paper)
Subjects:Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Academic Subject One:knowledge management
Departments / MOR / COE:Departments > Computer Information Sciences
ID Code:8722
Deposited By: Mr Khairul Shafee Kalid
Deposited On:16 Jan 2013 02:07
Last Modified:16 Jan 2013 02:07

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