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Quality of e-government service

Alanezi, M.A and Mahmood, Ahmad Kamil and Basri, Shuib (2011) Quality of e-government service. In: International Conference on Mobile Learning, E-society & E-Management ( ICMLEM 2011 ) , October 30 - 31, 2011 , Prague Czech Republic .

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Abstract

Quality is a necessary attribute for online government services. The concept of e-government service quality is rapidly emerging as an issue in the successful transfer of public information and administrative services online, both now and for the future. E-government service quality is gaining interest from researchers as communication and information technology era advances. However, the literature on e-government service quality appears in two streams: as e-government evaluation and as e-service quality. The intention of this paper is to address this issue by taking regard of both aspects and limitations evident in each. This paper is therefore a critical review of e-government services and online quality literature to aid future research in this important field.

Item Type:Conference or Workshop Item (Paper)
Subjects:H Social Sciences > H Social Sciences (General)
Departments / MOR / COE:Departments > Computer Information Sciences
ID Code:6824
Deposited By: Dr Shuib Basri
Deposited On:05 Dec 2011 03:01
Last Modified:31 Mar 2014 14:20

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