Human Resources Impact on Business Performance: An E-commerce Capability Approach

Mohammad, Jehangir Khan and Dominic P, Dhanapal Durai and Alan, G. Downe and Alamgir , Khan (2010) Human Resources Impact on Business Performance: An E-commerce Capability Approach. In: 2010 International Conference on Intelligence and Information Technology ICIIT2010.

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Abstract—E-commerce (EC) not only holds the opportunities for business growth but also posses the challenges. These challenges have a significant impact on EC success. By examining drivers of business performance in EC from a firm’s resource perspective, the author conceptualizes three antecedents of firm’s human resources that are critical for business performance in EC based business: managerial expertise, top management support and learning capability. Defining EC capability by firm’s human resources it is expected that EC have a significant contribution to business performance (financial and non-financial performance). In this paper we have proposed a conceptual framework to find out the human resource attributes and its contribution in developing firm’s EC capability which may lead to better performance. In effect this research provides a checklist for managers to utilize the human resources and redesign their strategies for the successful EC technology.

Item Type:Conference or Workshop Item (Paper)
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Departments / MOR / COE:Departments > Computer Information Sciences
ID Code:4802
Deposited By: Assoc Prof Dr Dhanapal Durai Dominic P
Deposited On:21 Mar 2011 04:04
Last Modified:19 Jan 2017 08:24

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