Conceptual Clinic Information System Success Framework for SME Clinics in Malaysia

This paper presents an overview of preliminary research study of Information Communication and Technology (ICT) in small and medium size of clinics of healthcare industry in Malaysia. A combination of qualitative and quantitative research method will be implemented in research study. An early conceptual Clinic Information System (CIS) success framework is presented and proposed as to assist in evaluating and implementing CIS in small, medium and enterprise (SME) clinics. Therefore, the proposed framework of SME CIS Success Model will be helpful to the SME clinics management to have better understanding in regard to the success of information system implementation. Further study is needed to further validate the proposed framework. Future research activities and plan are also outlined in the paper.