Heuristic evaluation of the smartphone applications in supporting elderly

Salman, H.M. and Wan Ahmad, W.F. and Sulaiman, S. (2019) Heuristic evaluation of the smartphone applications in supporting elderly. Advances in Intelligent Systems and Computing, 843 . pp. 781-790.

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Elderly people often experience deterioration in cognitive and physical traits, which impacts their ability to use smartphone applications. Because of this age-related deterioration, designers should pay special attention when it comes to designing user interfaces (UIs) for elderly users. Nevertheless, the typical modern UI apparently is not optimised for this group of users. Our primary objective is to answer the research question: what are the usability problems that could be potentially experienced by elderly as they interact with the user interfaces of smartphones? A further objective is to recommend improvements in the design of UIs that can particularly benefit elderly users. Five individual experts applied a heuristic evaluation method within a controlled environment to determine the anticipated usability problems in the two case study applications i.e., alarm and camera. Analysing the identified usability problems revealed that they were attributed to three issues that the UI failed to adhere to; promote recognition over recall, improve user�s efficiency of use, and achieve an intuitive and consistent interface. Experts have suggested solutions that would help tackle these issues and provide insights regarding potential improvements for designing elder-friendly UIs. © Springer Nature Switzerland AG 2019.

Item Type:Article
Impact Factor:cited By 0; Conference of 3rd International Conference of Reliable Information and Communication Technology, IRICT 2018 ; Conference Date: 23 June 2018 Through 24 June 2018; Conference Code:218299
Uncontrolled Keywords:Deterioration; Heuristic methods; Smartphones; Soft computing; Usability engineering, Age-related deterioration; Controlled environment; Elderly; Heuristic evaluation; Research questions; Smart-phone applications; Usability; Usability problems, User interfaces
Departments / MOR / COE:Research Institutes > Institute for Health Analytics
ID Code:22214
Deposited By: Ahmad Suhairi
Deposited On:28 Feb 2019 05:06
Last Modified:27 Mar 2019 02:49

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